Enhanced service and increased revenue thanks to a customized customer portal
Houseman
Enhanced service and increased revenue thanks to a customized customer portal
Houseman
Enhanced service and increased revenue thanks to a customized customer portal
Houseman
Huisman, a leader in custom crane solutions, decided to better support its clients with a new service portal. We assisted in designing the myHuisman portal with in-depth research and a focus on user experience. The result is a modern, user-friendly portal that provides clients with easy access to a wide range of services, while also contributing to increased quote requests and higher sales outcomes.
Huisman, a leader in custom crane solutions, decided to better support its clients with a new service portal. We assisted in designing the myHuisman portal with in-depth research and a focus on user experience. The result is a modern, user-friendly portal that provides clients with easy access to a wide range of services, while also contributing to increased quote requests and higher sales outcomes.
Huisman, a leader in custom crane solutions, decided to better support its clients with a new service portal. We assisted in designing the myHuisman portal with in-depth research and a focus on user experience. The result is a modern, user-friendly portal that provides clients with easy access to a wide range of services, while also contributing to increased quote requests and higher sales outcomes.
The challenge: transforming complexity into user-friendliness
Maintaining and managing large cranes is a complex task that involves various roles and teams, both on the client side and internally at Huisman. Communication often relied on email and phone, which was inefficient and time-consuming. Additionally, the existing application lacked a cohesive flow. Our aim was to streamline the numerous processes, create an intuitive user experience, and simplify complex tasks.
The challenge: transforming complexity into user-friendliness
Maintaining and managing large cranes is a complex task that involves various roles and teams, both on the client side and internally at Huisman. Communication often relied on email and phone, which was inefficient and time-consuming. Additionally, the existing application lacked a cohesive flow. Our aim was to streamline the numerous processes, create an intuitive user experience, and simplify complex tasks.
The challenge: transforming complexity into user-friendliness
Maintaining and managing large cranes is a complex task that involves various roles and teams, both on the client side and internally at Huisman. Communication often relied on email and phone, which was inefficient and time-consuming. Additionally, the existing application lacked a cohesive flow. Our aim was to streamline the numerous processes, create an intuitive user experience, and simplify complex tasks.
Clear and efficient service
To enhance our service delivery, we designed a custom ticketing system. This allows Huisman's customers to work more efficiently and fosters smoother communication. All parties involved have direct insight into the status of service requests, which reduces wait times and provides better service.
Clear and efficient service
To enhance our service delivery, we designed a custom ticketing system. This allows Huisman's customers to work more efficiently and fosters smoother communication. All parties involved have direct insight into the status of service requests, which reduces wait times and provides better service.
Clear and efficient service
To enhance our service delivery, we designed a custom ticketing system. This allows Huisman's customers to work more efficiently and fosters smoother communication. All parties involved have direct insight into the status of service requests, which reduces wait times and provides better service.
An intuitive ordering experience
In the customer portal, users can easily order parts for scheduled maintenance. We implemented a recognizable online shopping flow, so anyone can get started without training. Despite the fact that many different roles need to collaborate, such as technicians, purchasers, and managers, the ordering process seamlessly aligns with familiar e-commerce principles, focusing on conversion. This makes ordering simpler, enhances user satisfaction, and optimizes profitability.
An intuitive ordering experience
In the customer portal, users can easily order parts for scheduled maintenance. We implemented a recognizable online shopping flow, so anyone can get started without training. Despite the fact that many different roles need to collaborate, such as technicians, purchasers, and managers, the ordering process seamlessly aligns with familiar e-commerce principles, focusing on conversion. This makes ordering simpler, enhances user satisfaction, and optimizes profitability.
An intuitive ordering experience
In the customer portal, users can easily order parts for scheduled maintenance. We implemented a recognizable online shopping flow, so anyone can get started without training. Despite the fact that many different roles need to collaborate, such as technicians, purchasers, and managers, the ordering process seamlessly aligns with familiar e-commerce principles, focusing on conversion. This makes ordering simpler, enhances user satisfaction, and optimizes profitability.
Different users, different workflows
Within myHuisman, we have tailored user flows to different roles, from engineers to management. Technicians can easily access technical documentation, while managers gain insights into project progress and performance data. This role-focused approach enhances efficiency, reduces errors, and ensures that every user has the right tools.
Different users, different workflows
Within myHuisman, we have tailored user flows to different roles, from engineers to management. Technicians can easily access technical documentation, while managers gain insights into project progress and performance data. This role-focused approach enhances efficiency, reduces errors, and ensures that every user has the right tools.
Different users, different workflows
Within myHuisman, we have tailored user flows to different roles, from engineers to management. Technicians can easily access technical documentation, while managers gain insights into project progress and performance data. This role-focused approach enhances efficiency, reduces errors, and ensures that every user has the right tools.
Clarity in status and process
We simplified the ticketing process by combining different request types, which increased user-friendliness. Clear status indicators and step-by-step guidance help users navigate the process effortlessly. This ensures real-time updates and an organized workflow, so users always know what to expect.
Clarity in status and process
We simplified the ticketing process by combining different request types, which increased user-friendliness. Clear status indicators and step-by-step guidance help users navigate the process effortlessly. This ensures real-time updates and an organized workflow, so users always know what to expect.
Clarity in status and process
We simplified the ticketing process by combining different request types, which increased user-friendliness. Clear status indicators and step-by-step guidance help users navigate the process effortlessly. This ensures real-time updates and an organized workflow, so users always know what to expect.
Customized Rights and Privacy
Our user management system ensures that each user only has access to relevant information, which protects privacy and simplifies the interface. Administrators can manage purchasing permissions, which enhances security and keeps the environment well-organized.
Customized Rights and Privacy
Our user management system ensures that each user only has access to relevant information, which protects privacy and simplifies the interface. Administrators can manage purchasing permissions, which enhances security and keeps the environment well-organized.
Customized Rights and Privacy
Our user management system ensures that each user only has access to relevant information, which protects privacy and simplifies the interface. Administrators can manage purchasing permissions, which enhances security and keeps the environment well-organized.
Smart searching, quicker results
An integrated search function allows users to search multiple pages simultaneously right from the homepage. This saves time and prevents the need for users to manually browse through different sections. It's also possible to search visually by clicking on components of your own equipment. A small enhancement with a big impact on efficiency and user experience.
Smart searching, quicker results
An integrated search function allows users to search multiple pages simultaneously right from the homepage. This saves time and prevents the need for users to manually browse through different sections. It's also possible to search visually by clicking on components of your own equipment. A small enhancement with a big impact on efficiency and user experience.
Smart searching, quicker results
An integrated search function allows users to search multiple pages simultaneously right from the homepage. This saves time and prevents the need for users to manually browse through different sections. It's also possible to search visually by clicking on components of your own equipment. A small enhancement with a big impact on efficiency and user experience.
The revamped customer portal is so intuitive that customers report they don't need an introduction or manual.
Dirk-Jan Goudswaard - Digital Commerce & Marketing at Huisman
The revamped customer portal is so intuitive that customers report they don't need an introduction or manual.
Dirk-Jan Goudswaard - Digital Commerce & Marketing at Huisman
The revamped customer portal is so intuitive that customers report they don't need an introduction or manual.
Dirk-Jan Goudswaard - Digital Commerce & Marketing at Huisman
A successful collaboration with impact
The launch of the myHuisman portal has led to a significant improvement in service delivery. By transforming the complex management of large cranes into a user-friendly interface, we have created a powerful solution together with Huisman. The portal enhances communication, increases efficiency, and ensures better customer satisfaction. The positive feedback from both the team and the customers confirms the success of this project.
A successful collaboration with impact
The launch of the myHuisman portal has led to a significant improvement in service delivery. By transforming the complex management of large cranes into a user-friendly interface, we have created a powerful solution together with Huisman. The portal enhances communication, increases efficiency, and ensures better customer satisfaction. The positive feedback from both the team and the customers confirms the success of this project.
A successful collaboration with impact
The launch of the myHuisman portal has led to a significant improvement in service delivery. By transforming the complex management of large cranes into a user-friendly interface, we have created a powerful solution together with Huisman. The portal enhances communication, increases efficiency, and ensures better customer satisfaction. The positive feedback from both the team and the customers confirms the success of this project.
Nieuwsgierig geworden?
You can always call us or schedule a casual meeting with Eelco. We are happy to discuss what we can do for you!
Nieuwsgierig geworden?
You can always call us or schedule a casual meeting with Eelco. We are happy to discuss what we can do for you!
Nieuwsgierig geworden?
You can always call us or schedule a casual meeting with Eelco. We are happy to discuss what we can do for you!
Get in Touch
Kantoor
Noordsingel 117
3035 EM
Rotterdam
Get in Touch
Kantoor
Noordsingel 117
3035 EM
Rotterdam
Get in Touch
Kantoor
Noordsingel 117
3035 EM
Rotterdam